Sabtu, 21 Januari 2012

[V646.Ebook] Download PDF The American Lineman: Honoring the Evolution and Importance of One of the Nation's Toughest, Most Admired Professions, by Alan Drew

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The American Lineman: Honoring the Evolution and Importance of One of the Nation's Toughest, Most Admired Professions, by Alan Drew

The American Lineman: Honoring the Evolution and Importance of One of the Nation's Toughest, Most Admired Professions, by Alan Drew



The American Lineman: Honoring the Evolution and Importance of One of the Nation's Toughest, Most Admired Professions, by Alan Drew

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Electricity, perhaps the cornerstone of Western civilization in the 20th century and beyond, has a luminous history. The linemen who built the electric power systems stretching across the United States are the unsung heroes of the country's history and progress. Here, the lineman's story is illustrated in comprehensive, fascinating detail for the first time. They faced terrible bouts of weather, rigorously long hours, and dangerously energized power lines, and the job of a power lineman is still considered one of the most dangerous professions. With over 250,000 linemen employed in the U.S. today, their work is no less important now more than a hundred years after the spread of commercial electricity.

In a collaborative effort to bring the history of the lineman to the general public across the world, Alan Drew and the Northwest Lineman College (NLC) have created this beautiful depiction of the lineman’s footprint on America. It is a magnificent portrayal of an industry little known by the public, yet which has arguably been as instrumental to the course of U.S. history as the oil or railroading industries. With more than 500 photos and illustrations, The American Lineman: Honoring the Evolution and Importance of One of the Nation's Toughest, Most Admired Professions is the perfect book for anyone affiliated with or intrigued by the power delivery industry and its influence in America.

  • Sales Rank: #92698 in Books
  • Published on: 2015-10-06
  • Released on: 2015-10-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 11.60" h x 1.40" w x 10.40" l, .0 pounds
  • Binding: Hardcover
  • 528 pages

Review

“The greatest historical collection about the history of linemen ever written.”

Andy Price
Executive VP of Global Sales, Buckingham Manufacturing Co.

"I was amazed to see how well the history of linemen was laid out. The vast amount of information – displayed in photos, illustrations, graphs and diagrams – and stories of everything from the blackout of 1965 to the role linemen played during the wars will keep anyone, not just linemen, turning the pages."

Jim Pennefeather
Executive VP of Global Sales, Buckingham Manufacturing Co.

It is an amazing book. It is, in itself, a piece of history that fills in all of the blanks one might have about the development of our trade up to this point. Alan has created a masterpiece that explains all aspects of our trade from the birth of telegraph lineman and development of the tools and methods including the art, language and culture of linework up to the in the modern day. Alan is the “Professor of Linework.” If you are a lineman, you really need to own this book… period.

Byron Dunn
Editor, Powerlineman Magazine

“The finest compilation of historical facts and pictures about the American Lineman. A must have for anyone associated with the industry or anyone who cherishes the history of our great country!”

Matthew Compher
Senior Vice President Safety, Health & Environmental, PLH Group

“A robust and epic documentary of the first order. Brim full of stunning facts and details commanding a previously neglected void in electrical technological history."

Doug G. Schema
Founder & Curator, The Electric Orphanage

“The American Lineman, by famed Allen Drew is a must for every lineman universally. It is dedicated to all of us in the trade and those who paved the road before us. I myself am most grateful and humbled by this great read."

Michael Glueckert
Journeyman Lineman LU44 Butte MT

About the Author
The son of a power company executive, and 2008 International Lineman Hall of Fame inductee, Alan Drew has been climbing poles since he was six years old. With a lifetime dedicated to the power delivery industry, he has become a leading historian in its rich American history. Northwest Lineman College gave Alan the opportunity to explore and write an in-depth chronicle of the American lineman in his upcoming book, The American Lineman: Honoring The Evolution and Importance of One of The Nation's Toughest, Most Admired Professions. , for which he was awarded the Crystal Benchmark Award.

Referred to as the “Harvard” of lineman colleges, Northwest Lineman College is committed to providing the benchmark standard of education in the power delivery industry. Founded in 1993, NLC annually educates more trade professionals in the power delivery industry than any other educational institution in the United States. With campuses in Meridian, Idaho; Oroville, California; and Denton, Texas, Northwest Lineman College educates thousands of trainees each year. Its president, Aaron Howell, was recently inducted into the Lineman Hall of Fame.

Most helpful customer reviews

2 of 2 people found the following review helpful.
Communication and electric power lineman soar to great heights within this immersing and colorful chronicle
By D. G. S.
“A robust and epic documentary of the first order. Brim full of stunning facts and details commanding a previously neglected void in electrical technological history. Communication and electric power lineman soar to great heights within this immersing and colorful chronicle. Alan Drew’s masterful distillation of drama, pathos and technological triumph basks the reader in an impassioned afterglow to linger long after the first pages are turned.”

5 of 5 people found the following review helpful.
Excellent book and well worth the money
By randy
Excellent book and well worth the money. I worked on line crews for 41 years and this book brought back a lot of memories. The technology in the electrical field has changed dramatically and this book captures most of that.

0 of 0 people found the following review helpful.
Must have for any lineman
By REB READS
Excellent book and very complete. Bought as a gift and the person I gave it to was a lineman and enjoyed it immensely. There is so much information in it and wonderful photos. Will be kept as great history book of the lineman profession.

See all 43 customer reviews...

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Jumat, 20 Januari 2012

[O769.Ebook] Download PDF 9924870 2012 ? 2014 Polaris Sportsman 400 500 ATV Service Manual, by Manufacturer

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9924870 2012 ? 2014 Polaris Sportsman 400 500 ATV Service Manual, by Manufacturer

This Official 2012 - 2014 Polaris Sportsman 400 And Sportsman 500 ATV��Service Manual provides detailed service information, step-by-step repair instruction and maintenance specifications for:
2012 Polaris Sportsman 400 HO�ATVs
2013 Polaris Sportsman 400 HO�ATVs
2014 Polaris Sportsman 400 HO�ATVs
2013 Sportsman 400 HO South Edition�ATVs
2014 Sportsman 400 HO South Edition�ATVs
2012 Sportsman Forest 500 International�ATVs
2012 Sportsman Forest Tractor 500 EFI International�ATVs
2013 Sportsman Forest Tractor 500 EFI International�ATVs
2014 Sportsman Forest Tractor 500 EFI International�ATVs
Service Manual Table of Contents
General Information
Maintenance
Engine
Fuel System - General
Body / Steering / Suspension
Clutching
Final Drive
Transmission
Brakes
Electrical
Service Manual Index of Topics
A
A-Arm Replacement
Accessory Power Wiring
Active Descent Control Gearcase
ADC Gearcase Piston Service
ADC Gearcase, Disassembly / Inspection
Adjustments, Seat
Air Control Body, Speed Control
Air Filter, Service
Alignment, Wheel
All Wheel Drive (AWD) Coil
All Wheel Drive and Speedometer Troubleshooting�Tests
Alternator / Ignition Components
Alternator Output Test
Authorization Key
Authorization, Reflash
Axle, Front Drive
Axle, Rear Drive
B
Ball Joint Replacement, Front
Battery Activation, Conventional
Battery Charging Procedure, Low Maintenance
Battery Inspection / Removal, Low Maintenance
Battery Installation, Low Maintenance
Battery Load Test
Battery Load Test, Low Maintenance
Battery Off Season Storage
Battery Off Season Storage, Low Maintenance
Battery Open Circuit Voltage (OCV), Low�Maintenance
Battery Removal / Inspection, Conventional
Battery Terminals/

  • Sales Rank: #8061783 in Books
  • Published on: 2015
  • Binding: Paperback

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Jumat, 13 Januari 2012

[W808.Ebook] Get Free Ebook Lean Manufacturing: A Plant Floor Guide, by David Stewart, Charles Robinson, John Allen

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Lean Manufacturing: A Plant Floor Guide, by David Stewart, Charles Robinson, John Allen

This book provides an overview and a specific rationale for your initiative. It is an easy-to-digest reference to aspects of lean that you may not have known about. It's a virtual toolbox of information that can be readily put to use on the plant floor. It takes readers on a comprehensive, 'street-level' journey through the entire lean implementation process. It is an easy-to-digest reference of lean fundamentals and processes that are mission-critical to a successful lean transformation in any plant. The information in this book can be readily put to use on the plant floor. Specific chapters on mapping the value stream, policy deployment, the five-phase implementation process, and problem-solving crystallize concepts with a pragmatic approach. In addition, the brownfield implementation chapter is a must-read for anyone contemplating a lean changeover from traditional mass production.

  • Sales Rank: #1193198 in Books
  • Brand: Brand: Society of Manufacturing Engineers
  • Published on: 2001-09-07
  • Format: Illustrated
  • Original language: English
  • Number of items: 1
  • Dimensions: .0" h x .0" w x .0" l, 1.10 pounds
  • Binding: Hardcover
  • 528 pages
Features
  • Used Book in Good Condition

About the Author
Editors John Allen and Charles Robinson are internationally recognized as premier authorities on lean manufacturing, and David Stewart is a doctor of clinical psychology and an expert in change management during lean implementations.

Most helpful customer reviews

22 of 23 people found the following review helpful.
A user looks at the guide after implementing Lean
By LaRoux Gillespie
This book is written in a lean manner. It is simple, common and easy to read. It describes ordinary things and ideas very clearly and with one purpose. This book provides all the roadmap, tools and insight needed to allow plants to achieve excellence. The authors take great pains to address common failures issues. They provide a single source handbook that any plant can understand and use, a source with example metrics and tools, with logic and simple ideas to prevent and overcome the daily issues faced by the team that implements Lean.
This is not a book that deals much about soft issues. It is not a fuzzy warm feeling book about the people side, nor is it a motivational "you can do it" book. It is a frank easy to read book about simple steps and simple ideas that make plants great. It explains the people issues and the fact that unless working teams make the decisions and changes Lean will not happen. It is a long book, more of handbook length, but much easier to read.
Lean Manufacturing: A Plant Floor Guide fills the space between a detailed "How To" text and an overview. It provides coverage of every key issue in moving to Lean Manufacturing, offering rationale, plans and encouragement.

1 of 1 people found the following review helpful.
Great book
By River Rose
From the opening pages, to the last, this book summed up how to take your plant and make it "lean."

I have used the guidelines in the book at work and it has seemed to work seemlessly.

The information was sound and true. If you are looking for a down to earth approach and a way to get it done, then get this book!

5 of 6 people found the following review helpful.
A great reference!
By george scamby
From understanding your customers needs, metrics, building a solid business case and launching a methodical process, this book has all the tools necessary for a sound lean transition.
Perhaps most importantly, it offers reliable advice on overcoming resistance and building an effective team.

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Minggu, 08 Januari 2012

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  • Sales Rank: #1660257 in Books
  • Published on: 2014-01-10
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .33" w x 6.00" l, .46 pounds
  • Binding: Paperback
  • 146 pages

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0 of 0 people found the following review helpful.
Great book
By TClark
More than met expectations, from the purchase to the information found within the book itself!!! Wonderful!!!

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Five Stars
By Sylvester Green
book is excellent. Everything I thought it would be.THANKS!!

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Melanin: The Basic Guide to Knowledge of Self, by Baba Lawrence PDF
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Jumat, 30 Desember 2011

[P281.Ebook] PDF Ebook The Boys of Adams' Battery G: The Civil War Through the Eyes of a Union Light Artillery Unit, by Robert Grandchamp

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The Boys of Adams' Battery G: The Civil War Through the Eyes of a Union Light Artillery Unit, by Robert Grandchamp

Raised from Rhode Island farmers and millworkers in the autumn of 1861, the Union soldiers of Battery G fought in such bloody conflicts as Antietam, Chancellorsville, Gettysburg, Spotsylvania, and Cedar Creek. At the storming of Petersburg on April 2, 1865, seven cannoneers were awarded the Medal of Honor for heroism in the face of the enemy. This history captures the battlefield exploits of the "Boys of Hope" but also depicts camp life, emerging cannon technology, and the social backdrop of the Civil War.

  • Sales Rank: #2603007 in Books
  • Brand: Brand: McFarland
  • Published on: 2009-08-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.90" h x .90" w x 6.90" l, 1.25 pounds
  • Binding: Paperback
  • 313 pages
Features
  • Used Book in Good Condition

About the Author
Robert Grandchamp is the author of numerous articles and books about Rhode Island, the Civil War, and the American Revolution. He resides in Warwick, Rhode Island.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Excellent history of a Northern field artillery battery in the ...
By Roy Agnew
Excellent history of a Northern field artillery battery in the Army of the Potomac. This volume also sheds light on the origins of all 8 batteries that came from the 1st Rhode Island artillery regiment. Very similar situation to the Confederate Washington Artillery companies. Lots of personal touch and insights into day to day life of an artillery battery. The volume follows the battery from organization through the various campaigns of the AOP and the Sixth Corps. While the volume was a little bit pricey, I found it very worthwhile as I have a strong interest in Civil War Artillery unit history.

2 of 2 people found the following review helpful.
A great history and reference about Union Artillery & the soldiers lives
By Douglas L. Beste
I was a bit worried about getting this book because of the price and it turning out to be a dud. This is a great buy! This covers more then just union artillery training and tactics. This covers how the AoP evolved it's use of artillery and it's command of artillery. How Rhode Island turned out the best cannoneers during the Civil War and how this group of young boys grew up and became some of the bravest and toughest of them. It is also very easy to understand the story Mr Grandchamp is telling. He does not stray to far from the lives of the cannoneers of battery G when he puts the context of what is happening around them in the AoP during the war. He only show some favoritism for the generals from RI. I do think a new reader who whats to get into the Civil War readings, this should be one of their 1st books.

0 of 0 people found the following review helpful.
Mr Grandchamp did a wonderful job telling the history of this Battery and their ...
By George Potter
Purchased this as a Christmas gift for my Mom. My Great-great-great grandfather was one of the seven members who received the Congressional Medal of Honor for his actions with Battery G at the Battle of Petersburg, Va. on April 2, 1865. Mr Grandchamp did a wonderful job telling the history of this Battery and their bravery in this battle in particular !!

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Rabu, 28 Desember 2011

[U259.Ebook] Ebook Download Psycho-Cybernetics Deluxe Edition: The Original Text of the Classic Guide to a New Life, by Maxwell Maltz

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A magnificent, deluxe edition of one of the greatest and top-selling self-help books ever written, suited to a lifetime of reading, rereading, notetaking, and display.

Since 1960, Maxwell Maltz's Psycho-Cybernetics has sold millions of copies in dozens of editions and gained the loyalty of generations of artists, athletes, and high achievers who atrribute their success to the book's mind-conditioning program. Maltz's avowed admirers ranged from artist Salvatore Dali to first lady Nancy Reagan to actress Jane Fonda. Now -- in the only edition featuring Maltz's original, unexpuragated text -- Psycho-Cybernetics joins TarcherPerigee's highly successful line of Deluxe Editions in a keepsake volume that can be treasured for a lifetime.

Psycho-Cybernetics Deluxe Edition features: shrink-wrapped, vegan-leather hardbound casing; acid-free paper; gilded page edges; ribbon place marker; o-card with vintage cover art; marbled endpapers; gold-stamped lettering on the casing; a bibliography of Maltz's work; and the original 1960 text, which is available nowhere else.

  • Sales Rank: #53917 in Books
  • Published on: 2016-12-06
  • Released on: 2016-12-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 7.50" h x 1.18" w x 5.25" l, .0 pounds
  • Binding: Hardcover
  • 336 pages

Review
Reviews of Maxwell Maltz’'s original Psycho-Cybernetics:

“Psycho-Cybernetics is a classic personal development book. Most of the current speakers in the area of personal development, including Zig Ziglar, Tony Robbins, Brian Tracy and others owe a debt to Maxwell Maltz for the foundation of their material. The psychological training of Olympic athletes is also based on the concepts in Psycho-Cybernetics. Thousands, possibly millions, of people have benefited by putting these ideas to work. Put Psycho-Cybernetics on your ‘"must-read’" list.”
--Michael C. Gray, Profit Advisors
“Published in 1960, Psycho-Cybernetics remains one the classics of self-help, self-improvement, and personal development.”
--Mind of Success
“An invaluable aid to the layman, offering a sound, scientific method of practical self-improvement.”
--Mark Freeman, Ph.D., clinical psychologist
“This classic by Maxwell Maltz is considered by many experts in the field to be the grandfather of all self-help books. Although it was written in 1960, Psycho-Cybernetics is just as relevant more than 50 years later. His timeless tenets offer a road map for self-image improvement and better quality of life.”
--Gayot.com
“Maxwell Maltz, author of Psycho-Cybernetics, was an early exponent of the visualization principle. Almost half a century ago, he captures a truth that can literally transform the way we think, act, and communicate.”
--Bert Decker, You’ve Got to Be Believed to Be Heard
“Psycho-Cybernetics has sold in its millions because it provides a scientific rationale for dream fulfillment. The science and�computing references are now outdated, but the principles of cybernetics have only grown in influence. Complexity theory, artificial intelligence, and cognitive science all grew out if the cybernetic understanding of how the non-physical, the ‘“ghost in the machine,’” guides matter. This makes Psycho-Cybernetics the perfect self-help book for a technical culture.”
--Tom Butler-Bowdon, 50 Self-Help Classics
“Psycho-Cybernetics was written back in 1960, but it was way ahead of its time. Maxwell Maltz was a successful plastic surgeon in the States, and he was puzzled by the attitudes of some of his patients whose plastic surgery was successful, but they still felt ugly inside. This book explores the psychology of self-image, and its profound effects on all our lives. But Maxwell Maltz goes further, and sets out an action plan to change your self-image from a disempowering one to an empowering one. Ever wondered how some people seem effortlessly successful, wealthy, fit and healthy, while others struggle and seem to get nowhere? The answers lie in the concepts set out in this book: the self-image, the subconscious mind, the power of visualization, relaxed concentration, goal-setting.”
--Fitness4London

About the Author
Dr. Maxwell Maltz (1889-1975) received his doctorate in medicine from the College of Physicians and Surgeons of Columbia University in 1923. After postgraduate work in plastic surgery in Europe, Maltz was appointed to head several departments of reparative surgery in New York hospitals over his long and distinguished career. He was a prominent international lecturer on the psychological aspects of plastic surgery. He published two books on the subject, New Faces, New Futures and Dr. Pygmalion. In the 1950s, Maltz became increasingly fascinated by the number of patients who came to him requesting surgery who had greatly exaggerated "mental pictures" of their physical deformities, and whose unhappiness and insecurities remained unchanged even after he gave them the new faces they desired. In 1960, after nearly a decade of counseling hundreds of such patients, extensive research, and testing his evolving theory of "success conditioning" on athletes, salespeople, and others, he published his findings -- then radical ideas -- in the first edition of Psycho-Cybernetics, which went on to sell millions of copies and to be translated in dozens of languages.

Most helpful customer reviews

23 of 23 people found the following review helpful.
A powerful, important book.
By BPG
This is a book that, taken seriously, can be a life changer. It is ambitious in scale and in content, and, while it is difficult to internalize in one reading, it is worthwhile for anyone wanting to improve their life in ways that are meaningful. I consider it on par with titles such as "How to Win Friends and Influence People," and "Think and Grow Rich," which is no small compliment. Highly recommended.

43 of 46 people found the following review helpful.
You've done it again, Mr. Maltz.
By Lee Gillette
One of the first copies of Maxwell Maltz's book, Psycho-Cybernetics is still, to this day, on my bookshelf.

In 1961, It did much more than just put me on my quest for self-improvement. For the very first time, someone connected the mind to the body and brought home the old, simple adage ... "Change your Mind and you change your life!"

That was Psycho-Cybernetics. That was the principle of Self Image Psychology ... proven and verified by science itself as an irresistible and powerful no nonsense psychology of happiness and fulfillment.

From there on ... for decades ... everything else that was printed in the Self Help Industry became supporting commentary for the principles in this book.

An now ... the new "enhanced" version of Psycho-Cybernetics just arrived. And Yesssss!!! I enjoyed this one as much as the original. If not more so!

Comparing the two, the new authors kept the voice and the insights of the original text intact, integrating only the updates needed for new generations to come to experience and cherish the joy of reading this old, new classic for the first time. And experience it, you will. You cannot do otherwise.

Indeed, it gives me great pleasure to recommend this new version of the book that's been around for over a half century. If you are not among the 35 million+ people who read the older one ... please, do yourself a favor ... get a copy now and read it!

You will find that Psycho-Cybernetics will do it to you, as it did it to us, decades ago. True to its kind, the new Enhanced version of Psycho-Cybernetics is still the only book that scientifically proves the principle of Self Image Psychology and makes it the new foundation for a new century's hope, success and the dream of a better life.

And the beat goes on!

36 of 39 people found the following review helpful.
I've come across and read a lot from people like Jack Canfield
By Richard
I've been on a self-help reading kick for about the past year. Between issues in my finances, health, relationships, career, I was being weighed down by it all. I've come across and read a lot from people like Jack Canfield, Joel Osteen, Law of Attraction - Teachings of Abraham, etc. They were all good, uplifting and helpful works in their own right, but something was missing. I was listening to a podcast and the host mentioned this book, which was something I've never heard about - ever or anywhere. I looked it up on Amazon and decided to order it. I am sure glad I did. For me, it brought all of the other ideas, concepts and practices together. Things like affirmations, burning desires, faith, action - they all are great, as long as they're operating in conjunction with the way you see yourself and want to see yourself. This book really stresses the importance of focusing on your self-image, which is something I've found many of the other works glossed over or lacked. It's a good work, laced with some biblical references which aren't overwhelming. If you can spend the money on it, it is certainly a great addition to your library. I've recommended it to everyone.

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Selasa, 27 Desember 2011

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  • discover cutting-edge early childhood research that demonstrates the effectiveness of a coaching approach

To keep their skills sharp and ensure adherence to best coaching practices, readers will get easy-to-use, photocopiable tools that help them implement coaching consistently and effectively. They'll also have samples so they can see how to use the tools to evaluate and improve their interactions.

With this essential coaching guidebook, every early childhood professional including developmental specialists, Early Head Start and Head Start staff, early literacy specialists, infant mental health specialists, nurses, occupational therapists, physical therapists, psychologists, social workers, service coordinators, speech-language pathologists, and teachers will provide effective support to families and other professionals to enhance developmental outcomes for all young children.

Includes practical forms & tools:

  • Coaching Practices Rating Scale—determines how well a practitioner is using coaching practices with families or colleagues
  • Coaching Log—helps coaches record and critically analyze a coaching conversation
  • Coaching Plan—used to develop the initial coaching plan and the action plans for achieving desired outcomes
  • Framework for Reflective Questioning—helps coaches evaluate the entire coaching process, recognizing what worked and what could be done differently next time
  • Transcripts of successful coaching in action

  • Sales Rank: #52953 in Books
  • Brand: Brand: Brookes Publishing
  • Published on: 2011-02-14
  • Released on: 2011-02-14
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.96" h x .48" w x 8.50" l, 1.20 pounds
  • Binding: Paperback
  • 240 pages
Features
  • Used Book in Good Condition

Review
August 2011 --Review

About the Author

Dathan Rush is the Associate Director of the Family, Infant and Preschool Program (FIPP) at Western Carolina Center and a research associate at the Orelena Hawks Puckett Institute in Morganton, North Carolina. Prior to accepting his position at FIPP, Mr. Rush was a clinical assistant professor and personnel development consultant in the Lee Mitchener Tolbert Center for Developmental Disabilities at the University of Oklahoma Health Sciences Center in Oklahoma City. He served as Assistant Director of the Oklahoma SoonerStart Early Intervention Program at the State Department of Health from 1992 to 1999. He served as an editorial board member of the journal Infants and Young Children until 2002 and has published articles in the areas of in-service training, coaching, supporting children and families in natural learning environments, and teaming in early intervention. He is past president and former executive council member of the Oklahoma Speech-Language-Hearing Association. Mr. Rush has presented numerous workshops nationally on topics related to team building, use of a primary coach model of support, training of trainers, coaching, and provision of supports in natural environments.

M'Lisa L. Shelden, PT, Ph.D., is Director of the Family, Infant and Preschool Program (FIPP) at Western Carolina Center and an associate research scientist at the Orelena Hawks Puckett Institute in Morganton, North Carolina. Prior to accepting her appointment at FIPP, Dr. Shelden was an Assistant Professor in the Department of Rehabilitation Science at the University of Oklahoma Health Sciences Center. She is a graduate Fellow of the ZERO TO THREE: National Center for Infants, Toddlers, and Families, and she has also served the Section of Pediatrics of the American Physical Therapy Association. She is a member of the editorial board for the Journal of Early Intervention. Dr. Shelden has co-authored several articles related to early intervention teamwork and a chapter related to physical therapy personnel preparation. She presents nationally on topics related to transition, inclusion, coaching, evaluation and assessment, use of a primary coach model, and provision of supports in natural environments.

Excerpt. � Reprinted by permission. All rights reserved.

Excerpted from Chapter 3 of The Early Childhood Coaching Handbook, by Dathan D. Rush, M.A., CCC-SLP, & M'Lisa L. Shelden, PT, Ph.D. Copyright� 2011 by Paul H. Brookes Publishing Co. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.

What does it take to be an effective coach? Do specific characteristics exist that affect or predict an individual's ability to serve in the role of coach? How does a coach's personality influence his or her effectiveness? These are a few questions that might come to mind for a practitioner who is considering implementing a coaching style of interaction.

In her chapter "Talking to Families," P.J. McWilliam (2010) noted that there are many challenges to developing effective family-professional partnerships and that interpersonal factors play a substantial role in the quality of such relationships. In their seminal work, Dunst and Trivette (2009) researched characteristics of effective helpgiving that relate to the field of early childhood. These key principles must be employed in order to provide "help" that is indeed helpful and meaningful rather than being detrimental and creating dependency. In their text Using Skilled Dialogue to Transform Challenging Interactions, Barrera and Kramer (2009) provide valuable information on how two people who are very different from each other can effectively engage in a nonhierarchical and nonjudgmental partnership. This chapter is intended to compile the information from such sources in order to help both experienced and novice coaches develop a deeper understanding of what characterizes an effective coach and to promote self-reflection among coaches to ensure that they take a research-based approach to helpgiving.

FAMILY-CENTERED PRACTITIONERS

Understanding and implementing family-centered practices is a key principle in early childhood intervention (Brewer, McPherson, Magrab, & Hutchins, 1989; Hanson, Johnson, Jeppson, Thomas, & Hall, 1994; Johnson, 1990; McBride, Brotherson, Joanning, Whiddon, & Demmitt, 1993; Shelton, Jeppson, & Johnson, 1987; Shelton & Stepanek, 1994, 1995; Turnbull, Turbiville, & Turnbull, 2000; Workgroup on Principles and Practices in Natural Environments, 2007). Although key elements of family-centered care have been delineated, infusing the approach into the day-to-day implementation in early childhood systems, programs, and individual teacher and therapist practices is easier said than done.

At the core of the provision of family-centered care lies the premise that practitioners believe that all families are capable and competent. In addition, when a coach is using a family-centered approach, he or she enters into the process of developing a relationship with the family. The coach pays particular attention to "leveling the playing field" and supporting parents and other care providers, recognizing what they have to offer and contribute in the partnership. McWilliam (2010) provided a checklist for implementing principles of family-centered care by effectively communicating with families in ways that 1) create opportunities for informal dialogue, 2) acknowledge family strengths and competencies, 3) solicit parents' opinions and ideas, 4) seek understanding, 5) demonstrate caring for the entire family, and 6) acknowledge and respond to the feelings and emotions of the family.

When a coach is implementing family-centered care, his or her ability to effectively communicate with family members is an essential skill. Characteristics of an effective communicator include but are not limited to demonstrating attributes of being caring, empathetic, and engaging. Use of active listening and being mindful of and responsive to nonverbal communication also are behaviors and strategies that, when implemented, lead to expanded opportunities for nonhierarchical coach–coachee interactions (Burley-Allen, 1995). In the literature about family-centered practices, interpersonal qualities of practitioners are considered to be vital factors for promoting positive outcomes for families (Blue-Banning, Summers, Frankland, Nelson, & Beegle, 2004; Dunst & Trivette, 2009; McWilliam, Tocci, & Harbin, 1998; Park & Turnbull, 2003). Trust, honesty, respect, and behaviors that promote equitable relationships are repeatedly mentioned as characteristics of effective practitioners who are implementing family-centered care.

RELATIONAL AND PARTICIPATORY HELPGIVERS

As we mentioned in Chapter 2, over the past several decades, the work of Dunst and Trivette (see Dunst & Trivette, 2009, for summary and review) informs the field of early childhood intervention in many ways, but particularly important are their in-depth contributions related to effective helpgiving practices. Helpgiving that promotes positive outcomes for all family members and is family centered has two components: 1) relational helpgiving practices and 2) participatory helpgiving practices.

Relational helpgiving practices focus on the relationship between the helpgiver and the help receiver, particularly the help receiver's appraisal of the presumed beliefs of the helpgiver toward the help receiver. More specifically, relational helpgiving includes both helpgiver interpersonal skills with help receivers and the attitudes of the helpgiver about the help receiver's capability to become more competent. For example, consider a situation in which an early intervention coach is supporting a young, first-time mother and her newborn infant who was prenatally exposed to cocaine. If through his actions, comments, or behavior the coach appears to the mother to be negative or judgmental, their partnership will be compromised and the outcomes for that parent and child will probably not be optimized. Relational helpgiving practices include behaviors such as compassion, empathy, active listening, openness, honesty, and trustworthiness. The help receiver must feel supported and must know and believe that the helpgiver cares about him or her on a personal level, as well as caring about the outcomes for the help receiver and his or her family (Dunst & Trivette, 2009).

The second component of effective helpgiving practices is participatory helpgiving. Participatory helpgiving includes both choice and action on the part of the help receiver and responsiveness and flexibility on the part of the helpgiver. It emphasizes support of the action and participation of the help receiver and focuses on strengthening existing help receiver capabilities and promoting new help receiver competencies. Participatory helpgiving practices meaningfully involve help receivers in the choices and decisions that they make and the actions that they take to achieve their desired goals and outcomes. The focus of participatory helpgiving is to implement strategies that support the help receiver to attribute accomplishments, new skills and capabilities, and achievement of desired outcomes to his or her actions and decisions. Research indicates that in order for positive outcomes to be achieved, both relational and participatory helpgiving practices must be present (Dunst & Trivette, 2009).

Consider a practitioner who observes that one of the children she supports through home visiting does not have any nice toys. The coach is concerned about this situation. She knows that her program has an abundance of nice toys that are no longer used because they have stopped taking toy bags with them to home visits and instead use what children and families have readily available in their environments. The coach decides to give a few of the former toy bag toys to the family. On her next visit, the coach is surprised by the parent's reaction to her gift. The mother expresses thanks, but the coach notices that she becomes quiet and more withdrawn. Although the coach had good intentions, she violated a primary premise of effective helpgiving practices. Yes, the coach demonstrated relational helpgiving; a caring and generous attitude toward the child and family. She did not, however, implement participatory helpgiving practices in this situation. In addition, a significant finding in this area of research is that provision of supports in the absence of an identified family priority or need results in negative outcomes regarding the capacity of family members (Dunst & Trivette, 2009).

Consider an alternative response on the part of the coach that demonstrates both relational and participatory helpgiving practices. As the coach was getting to know the family, she began identifying the interests of the child. The mother mentioned that her young son loved a particular toy that they had seen at the grocery store, but indicated that she could not afford to buy it and that she felt bad about the situation. The coach then asked the mother how she might support her in feeling better about the situation. The mother responded eagerly that she was very interested in identifying some options for toys for her child. A discussion ensued between the coach and coachee about what the mother thought the child liked about particular toys at the store. They also explored past strategies that the mother had used to identify and obtain needed resources, such as shopping at yard sales, the thrift store, and the flea market. As the conversation continued, the mother considered additional options—for example, trading toys with a neighbor or family member and visiting the local library. Then she developed a plan for when and how she would accomplish her goal of obtaining toys for her child.

In the second version of the scenario, the coach demonstrated both relational and participatory helpgiving practices. She showed that she was listening to the parent and displayed care and concern for the mother's feelings and priorities. In addition, the coach engaged in participatory helpgiving practices by implementing a resource-based conversation that engaged the mother in identifying previous strategies, analyzing past successes, and developing a plan of action to achieve her desired outcome.

In light of the evidence about relational and participatory helpgiving practices, particularly with regard to empowerment of family members, practitioners must be aware of and develop skills which ensure that families know and believe the practitioners care about them. In addition, a practitioner must implement strategies and demonstrate behaviors that promote choice and action on the part of the coachee. The coach must support the coachee to readily attribute achievement of desired outcomes to his or her actions. Parents' attribution of the importance and success of their participation, decisions, and actions is a critical factor in building their own capacity to care for their children.

CHOOSING RELATIONSHIP OVER CONTROL

As we will discuss later in this book (in Chapters 7 and 10 specifically), working closely with people from diverse backgrounds can be a new and challenging experience for many early childhood practitioners. Diversity can be expressed in many ways, such as through cultural beliefs and traditions, types and variety of life experiences, and socioeconomic challenges. When they are working with family members and other care providers, practitioners who are using coaching are immediately faced with many of these issues, as the need to communicate effectively is critical for every early childhood coach. Being open to coaching relationships with people who are different from oneself is an essential element of becoming an effective coach.

The literature that we reviewed about characteristics of coaches that depict use of family-centered care and effective helpgiving describes the behaviors and traits that a coach should possess. The attitudes and beliefs of a coach are also important. Hanson and Lynch (2010) and Lynch and Hanson (2004) provided insights that early childhood coaches can consider when developing a new partnership. A coach might think about how his or her own beliefs, past experiences, and traditions are different from the coachee. Barrera and Kramer (2009) have written extensively about how to approach and improve interactions with others, particularly when they have different backgrounds and life experiences. Barrera and Kramer refer to their approach as Skilled Dialogue, and their writings contain helpful information and specific strategies for coaches in a variety of challenging situations, particularly when the coach is inexperienced or has difficulty finding success.

Understanding and embracing diversity is a complex challenge for most early childhood coaches. The concept of "choosing relationship over control" (Barrera & Kramer, 2009, p. 51) seems particularly useful from a coaching perspective. Specifically, a coach who chooses to value the relationship with the coachee, rather than controlling the interaction, places an "implicit and explicit focus" on developing mutual understanding, respect, and acknowledgment of the other person's perspective in connection with one's own (Barrera & Kramer, 2009, p. 52): Skilled Dialogue calls for a disposition toward choosing relationship over control . . . 1) as a counterbalance to the tendency to choose control; 2) as a direct expression of another's dignity and worth as equal to one's own; and 3) as a more effective means of establishing truly collaborative partnerships.

The coaching relationship is not about agreeing 100% of the time with the coachee or condoning his or her particular behaviors or actions. Developing a true partnership, however, does require constant reflection on the part of the coach and active consideration of the other person's ideas and viewpoint. The coach may find himself or herself in situations in which it is difficult to remain open to understanding how the coachee views the world, his or her possible options and choices, and his or her responses to the decisions that have been made. When a coach feels uncomfortable or judgmental, seeking to understand the coachee's view will certainly afford extended opportunities for the coaching relationship to grow, unlike what might happen in situations in which a coachee feels that his or her coach does not approve of the choices or decisions he or she has made.

Context is a key feature involved in choosing relationship over control (Barrera & Kramer, 2009). Specifically, the coach should strive to create an interpersonal context in which the knowledge and experiences of the coach are tied to a real person (the coachee) who has real thoughts and feelings and about whom the coach actually cares. When a coach steps outside the context and considers a choice or decision made by the coachee based on what he or she (the coach) would have done or what he or she feels the coachee "should" have done, then the relationship is at risk due to the imbalance created by the hierarchical nature of the coach's thoughts. Instead, when a coach is faced with a lack of understanding he or she should seek to view the situation from the coachee's perspective and gather more information that will support the coach in maintaining an open, honest, and caring perspective.

For example, consider a situation in which a coach has supported a parent in her priority to maintain a budget so that she will be able to keep the electricity on in her apartment. The parent has been making progress for the last several months in achieving her desired outcome. Then the coach receives a phone call from a practitioner at another agency asking if he knew that the family's electricity had been shut off for several days. When faced with this information, the coach has two choices: relationship or control. If the coach chooses control, he may have a plethora of responses, including but not limited to 1) judgment ("I'll bet she spent all her money on beer and cigarettes."), 2) anger ("I can't believe she spent the money on something besides the electricity!"), and/or 3) disappointment ("I'm so disappointed . . . why does she always make such poor decisions?") In this same scenario, if the coach chooses relationship over control, here are a few of the thoughts that might come to mind: 1) "Hmmm . . . I wonder what happened?" 2) "I'd better call to share what I've heard and learn more about what happened," and 3) "This wasn't her plan. I need to learn more about what happened." Each of the thoughts that occur to the coach when he chooses relationship over control depicts a situation in which the coach immediately knows he needs to learn more about what happened in order to support the mother in her current situation. Partnering with people who share opinions, views, and beliefs that contrast with one's own is not easy. It does, however, afford the opportunity for continued learning experiences that further develop a coach's skills and abilities to provide support to a wider range of people with varying priorities. Coaches who choose relationship over control will continue to experience learning opportunities that prepare them to be better at their jobs every day. Recognizing these experiences as valuable and meaningful—even experiences that could never have been imagined or planned for—can help coaches enjoy all of their coaching relationships.

"BIG FIVE" PRACTITIONERS

Personality attributes clearly are an important factor for any early childhood practitioner, but they must be considered critical for practitioners who serve as coaches. Due to the significance of the relationship component in a coach–coachee partnership, practitioners' abilities to self-reflect on the presence or absence of personality traits is instrumental in developing their coaching skills (Passmore, 2008). Considerations of personality dimensions can assist the coach in understanding and preparing to approach certain situations, or deciding what his or her response might be to a challenge. Measures of personality have explored personality traits and an accepted premise exists that all personality attributes are represented in five core areas: 1) conscientiousness, 2) extroversion, 3) agreeableness, 4) openness to experience, and 5) emotional stability (Barrick & Mount, 1991; Goldberg, 1990; Judge, Higgins, Thoresen, & Barrick, 1999; McCrae & Costa, 1987; Morgeson, Reider, & Campion, 2005). McCrae and Costa further noted that it was important for a coach to consider these personality factors, which are referred to in the literature as the "Big Five."

Conscientiousness

A conscientious person is responsible, punctual, well organized, reliable, dependable, predictable, hardworking, and careful and pays attention to detail. In studies of early childhood intervention, this characteristic is repeatedly recognized as a critical trait for practitioners to possess (Bell, 2004; DeGangi, Wietlisbach, Poisson, Stein, & Royeen, 1994; Dinnebeil, Hale, & Rule, 1996, 1999; Dunst, Trivette, & Johanson, 1994; Lowenthal, 1992; O'Connor, 1995; Park & Turnbull, 2003; Soodak & Erwin, 2000). For example, an early childhood coach must understand the importance of and recall many details on a regular basis. Specific details about particular children and complex family situations must be part of a coach's daily working knowledge in order for the coach to support every family to which he or she is assigned.

In addition, individual coaching conversations are usually limited by time. In other words, a specific time is scheduled for the visit to occur. For any coach, planning for meaningful conversations within a set period of time can be challenging, especially in natural settings in which a coach needs to be prepared for just about anything. Also consider the fairly concrete aspect of a coach's role in maintaining a busy and punctual home-visiting schedule. Visits are planned to begin and end at a specific time and to allow adequate time for travel between locations. For example, an Early Head Start home visitor must see families on his or her caseload for 90-minute visits on a weekly basis, at a minimum. It is essential to show up on time for every scheduled visit. Being prepared, organized, and mindful of the topics to be discussed at the home visit are clear ways of demonstrating conscientious behavior so that scheduled conversations and visits do not exceed the planned time for the visit and thus do not negatively affect the timeliness of subsequent visits throughout the day. Of course, situations do arise that impede a coach's ability to arrive on time. In these situations, a conscientious coach will make every effort to contact a family to alert them that he or she may be tardy and to confirm that an altered time of arrival is acceptable.

Extroversion

Extroverts often are described as being sociable, friendly, talkative, outgoing, and warm. The specific term extroversion does not readily surface in studies of early childhood intervention; however, the words warm, caring, friendly, able to engage in informal sharing, comfortable with self-disclosure, and sense of humor do appear frequently across a variety of studies (Dinnebeil et al., 1996; Harrison, Lynch, Rosander, & Borton, 1990; Lowenthal, 1992; O'Connor, 1995). The nature of the work really requires an early childhood coach to be outgoing in new and differing situations and contexts.

Consider an early literacy coach working in a small town. Her roles and responsibilities include working with families from a variety of cultures as well as with teachers in child care settings and local preschools. She also spends time with the local children's librarian for a few hours each month. She has opportunities to meet families of all sizes and configurations. She visits some homes in which the members of the household change frequently and she meets someone new on almost every visit. She also works with interpreters when families do not speak English. The agency for which the early literacy coach works uses an interpreting service from a larger city a few hours away, and they often send different interpreters to support her. It is essential for the coach to be comfortable meeting new people and working in these or similar circumstances in order for her to successfully support the parents and teachers with whom she works. Knowing how to comfortably initiate conversations with new people, being at ease sharing personal experiences as a means for building relationships, and using a sense of humor appropriately when circumstances become intense are all examples of extroversion that benefit an early childhood coach.

Agreeableness

The words curteous, flexible, trusting, generous, selfless, respectful, and acquiescent are often used to describe a person who is agreeable. Being agreeable is an important trait in promoting practitioner–family partnerships according to a variety of studies. The specific terms respectful or demonstrating mutual respect were mentioned in every study reviewed (Bell, 2004; DeGangi et al., 1994; Dinnebeil et al., 1996, 1999; Dunst & Trivette, 2009; Dunst et al., 1994; Harrison et al., 1990; Lowenthal, 1992; O'Connor, 1995; Park & Turnbull, 2003; Soodak & Erwin, 2000).

On a recent visit to a family child care home, a home visitor had an unplanned opportunity to demonstrate his agreeable and flexible demeanor. The child care provider greeted him at the door and invited him inside. Their plan for that day was to take the three children in her care out to the backyard and to discuss safety and the children's interest in exploring outside. When the home visitor walked into the living room, the children were happily playing with toys and looking at books. The television was on (quite loud) and the child care provider immediately sat down on the sofa with her eyes fixed on the television. The early childhood practitioner greeted the children and stated to the child care provider, "Our plan from last time was to go out back today. How would you like to proceed?"
The child care provider replied, "Oh, I forgot. I got so tied up in this news report on CNN. They think they've found those guys that tried to rob that bank. I just love this reporting. It's like you're right there with them. Is it OK if we stay inside? I don't want to miss this. My sister will call me tonight and I don't want her to know more about it than I do."
The home visitor replied, "Sure. Would you like to reschedule our appointment? I know how it is when things come up."
She stated, "No, no . . . I don't want you to go. I can keep my eye on this while we do our stuff. I can show you how I've been reading books to them if you want to see."
As the home visitor thought about his options, he tried to figure out how to conduct a home visit that was different from the one that had been planned and that required the television to be loudly playing in the room. Although he was struggling a bit, he knew that this was what the child care provider and children would be doing if he had not been there. He thought about how he could be courteous and respectful, yet be helpful during the visit.
"OK, that sounds good. First, let me ask, would you be reading books while this news report is on?"
She replied, "Honestly, no. I'd probably wait a bit to catch the details and then get back to the kids."
"OK. What do you think about me just watching what you would be doing if I wasn't here, and then we can talk about ways that you're being responsive to the children, even during times like this, when you need to attend to something that's important to you?"
She quickly stated, "Is that all right with you? It's OK with me."

During the next few minutes while she watched the report on CNN, he observed the children going up to the child care provider and interacting with her: showing her a toy or asking her for a drink. One of the children climbed up beside her on the sofa with a book. In each instance, she responded in a kind, gentle, and responsive way. She even stopped watching the television to read a few pages of the book to the child beside her. The home visitor then shared his observations with her and more discussion ensued.

In this scenario, the home visitor demonstrated an agreeable and adaptable attitude toward trying something completely different from what he had been expecting. He was quite concerned initially that focusing a visit on watching television did not really fall under the realm of good practice in early childhood. Because his priority was to be respectful and courteous regarding the child care provider's request, he reflected on how to make the most of the new situation. He was agreeable to the situation and shifted his priorities to be supportive of the person he was coaching.

Openness to Experience

A person who is open to experience might be described as objective, flexible, adaptable, innovative, independent, someone who prefers variety, open-minded, and imaginative. Being open to experiences is a critical factor for a coach in early childhood intervention who is supporting families, teachers, and other care providers. As early childhood coaches spend most of their time in settings that are different from their own (i.e., families' homes, community settings, preschool teachers' classrooms), demonstrating a flexible "go-with-the-flow" attitude can assist in helping everyone involved to feel comfortable and more relaxed. Flexibility and openness to viewing new experiences as learning opportunities is often mentioned as an effective characteristic of early childhood practitioners (Bell, 2004; DeGangi et al., 1994; Dinnebeil et al., 1996; Dunst & Trivette, 2009; Dunst et al., 1994; Lowenthal, 1992; O'Connor, 1995; Park & Turnbull, 2003; Soodak & Erwin, 2000).

For a coach in an early childhood setting, being open-minded, flexible, and creative are requisite traits. Working with children and their family members and care providers in their natural environments provides endless opportunities for a coach to be innovative and adaptable. A speech-language pathologist (SLP) who was new to home visiting was faced with a surprise on a recent home visit with a family that she had been supporting for a short while. The previous plan for the home visit was to support the family around the noon meal. The SLP came prepared with ideas for assisting the parents and the child to communicate more effectively during their family meal at the kitchen table. When she arrived at the home, she heard the father calling out to her, "Hey . . . we're back here. Come on around!" The SLP followed the voice and saw the father and some of the child's teenage siblings down by the creek at the far end of their property. The father then said, "I hope it's okay, we're playing down at the creek. I know we were going to eat lunch together, but we've been having so much fun catching crawdads that we aren't ready to head to the house. I just came up to the house to get more bacon to use as bait and decided to bring some snacks down to the creek for us to eat."

The SLP replied, "Oh! OK, I've never caught crawdads. Will it be all right to leave my shoes and calendar up here on the porch?"
The father stated, "Sure. Good thing you wore a skirt . . . you won't get your britches wet. Come on! Be careful of the stickers in the yard." He bounded back down to the creek with the rest of the children and the family dog while the SLP placed her shoes and paperwork on a chair on the back porch.

On her way down to the creek, the SLP quickly thought about what she needed to do to be supportive of the family. Although she had planned (and prepared) for a meal in the kitchen with the child in his high chair, she was flexible and open to meeting the family where they were on that day and at the particular time of her scheduled visit. She thought that a snack time by the creek would probably happen, so observing the family as they included the youngest child in having a snack would provide great opportunities for shared communication. She also mused that catching crawdads was jam-packed with opportunities for all kinds of learning, including communication. She readjusted her perspective and hurried down the hill to the creek. As she met the family knee deep in creek water, she said, "Where shall we begin? How can I help?"

This scenario depicts a situation in which an early childhood practitioner, although she had been prepared for another circumstance, was able to shift her plans and be open to a new experience. Her response was adaptable to what was important to the family at the time of her visit. Although she was not prepared or dressed for catching crawdads at the creek, she was able to view the new opportunity with interest and excitement. She was flexible in adjusting her mental plan and demonstrated an open and eager attitude to join the family in an important natural learning opportunity.

CONCLUSION

For a coach to be effective, he or she must have a set of key characteristics or traits that is evident to the coachee. Research also informs early childhood practitioners that using family-centered practices, relational and participatory helpgiving, and skilled dialogue inherently require a coach to possess certain characteristics. The coaching literature describes the "Big Five" personality traits that define a quality coach: conscientiousness; extroversion; agreeableness; open to experience; and emotional stability. Coaches who are competent, open to experiences, adaptable to a variety of situations and circumstances, able to demonstrate a caring, empathetic demeanor, and honest and trustworthy will be effective.

Most helpful customer reviews

3 of 3 people found the following review helpful.
Great book for reviewing
By Amazon Customer
With the emphasis in Early Intervention now focusing on parent/family member/caregiver coaching rather then sitting and working one on one with a child. This book gives the reader a good definition of coaching and how to practice it. It also gives advice on how to have supervisors train others in coaching via a coaching method. I enjoy what I have read so far and expect I will go to it time and time again in the future.

0 of 0 people found the following review helpful.
Great resource
By Kim
This book will be a useful tool to use with supporting teachers and therapists with coaching families, giving them more opportunity to share their thoughts and goals.

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Four Stars
By Lisa Gewirtz
I enjoy the different scenarios and the tips for engaging parents in the sessions.

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